Degraded Performance of eSign with QTSP — IDnow GmbH Incident Timeline & Status

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IDnow GmbH Status

Degraded Performance of eSign with QTSP

Started

Aug 16, 6:47 PM UTC

Resolved

Aug 16, 8:10 PM UTC

Duration

1 hr 23 min

Resolvedminor impactVendor link

Affected:AutoIdent QES InstantSign eSign eSign Wallet

Update timeline

ResolvedAug 16, 8:10 PM

This incident has been resolved.

MonitoringAug 16, 7:59 PM

A fix has been implemented and we are monitoring the results.

InvestigatingAug 16, 6:47 PM

We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.