Honeycomb Status
Email notifications for SLOs, Triggers, and Anomaly Detection not sending

Started

Resolved

Duration

1 hr

Resolvedmajor impactVendor link
Affected:ui.eu1.honeycomb.io - EU1 Trigger & SLO Alertingui.honeycomb.io - US1 Trigger & SLO Alerting

Update timeline

Resolved

Between 03:53 PM UTC to 4:08 PM UTC we saw email send failures elevate in which a small number of customers (10 enterprise, 8 self-serve, and 1 pro plan) were impacted. This came to 508 emails in total, or ~1% of our daily email send. We are working to ensure this failure mode is not able to happen again.

Identified

We have identified an issue where emails for SLOs, Triggers, and Anomaly Detection are not sending. We are working to fix.

Email notifications for SLOs, Triggers, and Anomaly Detection not sending — Honeycomb Incident Timeline & Status — DevHelm