Video Agent Outage — HeyGen Incident Timeline & Status — DevHelm

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Video Agent Outage

Started

Oct 4, 10:13 PM UTC

Resolved

Oct 4, 10:55 PM UTC

Duration

42 minutes

Resolved

Update timeline

ResolvedOct 4, 10:55 PM

Identified the rootcause and resolved. Video Agent is back.

InvestigatingOct 4, 10:13 PM

We are investigating an issue with Video Agent chats not surfacing and loading