This incident has been resolved.

A fix has been implemented by AWS and this incident has been resolved.

We are continuing to investigate the issue with AWS support. We thank you for your patience. Our next update will be when new information becomes available.

Guidewire Support is aware of the AWS S3 service interruptions in the US West region, impacting multiple customers with failures or delays when replicating files to their S3 buckets. AWS Support and all necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.

Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-InsuranceNow-customers-experienced-delays-syncing-data-files-to-S3)for more information.