Issues loading Product Catalog via Manager Dashboard — GoTab Incident Timeline & Status

Try DevHelm Uptime

GoTab Status

Issues loading Product Catalog via Manager Dashboard

Started

Sep 1, 9:31 PM UTC

Resolved

Sep 2, 12:32 AM UTC

Duration

3 hrs

Resolvedminor impactVendor link

Affected:Heroku Manager Dashboard

Update timeline

ResolvedSep 2, 12:32 AM

This incident has now been resolved.

MonitoringSep 2, 12:20 AM

Our team has implemented a fix regarding issues loading the Product Catalog. We will continue to monitor the situation for the time being.

IdentifiedSep 1, 10:43 PM

Our team determined the cause of the issue and a fix will be released imminently. The Product Catalog was negatively impacted by API issues directly from Quickbooks.

InvestigatingSep 1, 9:35 PM

We are continuing to investigate this issue.

InvestigatingSep 1, 9:31 PM

Our team are currently investigating reports of timeout errors when loading the Product Catalog via the Manager Dashboard.