Gong Status
Data Capture & Processing - Call processing delays

Started

Resolved

Duration

19 hrs 37 min

Resolvedminor impact

Update timeline

Resolved

The issue has been resolved.

Investigating

We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.

Investigating

Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates.

Investigating

We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.

Data Capture & Processing - Call processing delays — Gong Incident Timeline & Status — DevHelm