Elevated Error Rates - APAC (Sydney) — Genesys Cloud Incident Timeline & Status

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Genesys Cloud Status

Elevated Error Rates - APAC (Sydney)

Started

Oct 12, 4:30 AM UTC

Resolved

Oct 12, 4:51 AM UTC

Duration

21 minutes

Resolvedminor impactVendor link

Affected:Asia Pacific (Sydney)

Update timeline

ResolvedOct 12, 4:51 AM

Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.

IdentifiedOct 12, 4:30 AM

We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.