Elevated Error Rates - APAC (Sydney) — Genesys Cloud Incident Timeline & Status

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Genesys Cloud Status

Elevated Error Rates - APAC (Sydney)

Started

Sep 17, 12:50 AM UTC

Resolved

Sep 17, 12:50 AM UTC

Duration

less than a minute

ResolvedVendor link

Affected:Asia Pacific (Sydney)Asia Pacific (Sydney)

Update timeline

ResolvedSep 17, 12:50 AM

This incident has been resolved.

MonitoringSep 17, 12:50 AM

Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.