Genesys Cloud Status
Analytics Delays - Americas (US-West)

Started

Resolved

Duration

56 minutes

Resolvedminor impactVendor link

Update timeline

Resolved

This incident has been resolved.

Monitoring

Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.

Investigating

We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.

Analytics Delays - Americas (US-West) — Genesys Cloud Incident Timeline & Status — DevHelm