DSM SaaS EU | Frankfurt - Service degradation with the service provider — Fortanix SaaS Incident Timeline & Status

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Fortanix SaaS Status

DSM SaaS EU | Frankfurt - Service degradation with the service provider

Started

Oct 27, 9:49 PM UTC

Resolved

Oct 28, 4:44 AM UTC

Duration

6 hrs 54 min

ResolvedVendor link

Affected:Key Management Key usage (Cryptographic operation)Service availability

Update timeline

ResolvedOct 28, 4:44 AM

This incident has been resolved.

MonitoringOct 27, 9:49 PM

On October 27, 2026, starting at 21:00 UTC, we experienced a service degradation affecting our Frankfurt data center. During this period, customer traffic normally served by the Frankfurt data center was routed to our Paris and Amsterdam data centers. Customers accessing our services from locations near Frankfurt may have experienced increased latency during this period.