The Cloud Providers Incident has been resolved as of 13:00 UTC We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

While the Cloud Provider implemented recovery actions, we observed another brief increase in processing times for Form3 – UK Instant and a short spike in admission timeouts for Form3 – SEPA Instant. Form3 continues to monitor the situation while the Cloud Provider works on a permanent fix.

From 06:01 UTC, Form3 experienced an impact to the UK instant service. We have investigated the issue and can confirm a brief spike in processing times between 06:01 - 06:07 UTC. This was due to a Cloud provider incident, for which we are currently monitoring to ensure there is no further impact. Further details will be provided in the postmortem in due course.

On Tuesday, 20th October, Form3 experienced two brief periods of processing delays affecting the Form3 UK Instant and Form3 SEPA Instant services: * 06:01–06:07 UTC * 12:57–12:59 UTC The delays were caused by an incident affecting one of our third-party cloud providers.  The provider resolved the underlying infrastructure issue at 15:41 UTC. Following recovery and continued monitoring, our Incident Response Team confirmed that services had returned to normal and that there was no ongoing customer impact.