Form3 Status
INC478901 - Degradation to Form3 - SEPA Instant service

Started

Resolved

Duration

16 minutes

Postmortemminor impactVendor link

Update timeline

Resolved

Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Investigating

The scheme provider has confirmed that the issue originates with an upstream participant. We continue to work with the scheme provider and will provide a further update when available.

Investigating

Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Postmortem

On Tuesday 1st September, Form3 experienced degradation to the Form3 - SEPA Instant service, with payment processing impacted between 12:22 - 13:11 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

INC478901 - Degradation to Form3 - SEPA Instant service — Form3 Incident Timeline & Status — DevHelm