On October 09, 2026 at 03:29 AM PST, Autodesk identified an issue where customers were unable to create hooks in APS - Webhooks. Once the issue was resolved on October 09, 2026 at 04:14 AM PST, APS - Webhooks returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156608 **Incident Date:** October 09, 2026 ‌ **Summary** On October 09, 2026, between 03:29 AM PDT and 04:14 AM PDT, Autodesk experienced a service disruption that impacted customers using APS Webhooks and Revit Cloud Worksharing in the European Union region. During this time, some customers were unable to create webhooks, and some experienced delays or errors when accessing files. ‌ **Impacted Services** * APS Webhooks * Revit Cloud Worksharing ‌ **Root Cause** * Earlier that day, a separate disruption affecting file and folder services in the European Union region left some supporting services temporarily unstable * A permissions service that these products rely on automatically retried its failed requests, which kept its processing capacity occupied. New requests then queued and timed out, including requests to create webhooks. * Once the supporting services stabilized, the backlog cleared and the permissions service began responding normally. Service returned to normal at 04:14 AM PDT, and no change by Autodesk was required to restore it. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is updating the permissions service so that it stops retrying immediately when supporting services are under stress. This allows requests to fail quickly instead of holding capacity needed by other requests. ‌ Thank you for your patience and understanding.