This incident has been resolved.

Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.

Update: We are currently in the process of cleaning the affected historical data. You will see your analytics returning to normal levels over the next 24 hours as this process completes.

We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id. A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.