Following deployment of the updated hotfix, our teams continued monitoring the services and confirmed that they remained stable, with no new errors observed. The issue is now resolved. Further details will be shared in a post-mortem report.

Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment. We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved. Further updates will be provided once validation activities have been completed.

Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue. To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour. We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.

The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.

Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment. Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.

Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible. We will provide another update when additional progress has been made.

Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed. Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively. We will provide a further update as validation progresses .

Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing. We will continue to provide updates as significant progress is made and additional information becomes available.

Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively. We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.

Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments. We will continue to provide updates as progress is made and additional information becomes available.

Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.