Unable to create new users in ESET PROTECT Hub — ESET Incident Timeline & Status

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ESET Status

Unable to create new users in ESET PROTECT Hub

Started

Aug 14, 8:28 AM UTC

Resolved

Aug 14, 11:59 AM UTC

Duration

3 hrs 30 min

Resolvedminor impactVendor link

Affected:ESET PROTECT Hub

Update timeline

ResolvedAug 14, 11:59 AM

The incident has been resolved.

MonitoringAug 14, 9:20 AM

Issue has been fixed

MonitoringAug 14, 9:17 AM

Issue has been fixed.

IdentifiedAug 14, 9:16 AM

root cause has been found

InvestigatingAug 14, 8:28 AM

We are aware of an issue currently unable to create new users in ESET PROTECT Hub. When attempting to register or create a new user, an error appears.