CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) — Optimizely Service Incident Timeline & Status

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CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Started

Sep 20, 11:24 AM UTC

Resolved

Sep 20, 1:08 PM UTC

Duration

1 hr 43 min

Resolvedmajor impactVendor link

Affected:Analytics Library Plan Requests

Update timeline

ResolvedSep 20, 1:08 PM

This incident has been resolved.

MonitoringSep 20, 11:51 AM

A fix has been implemented and we're now monitoring the results.

IdentifiedSep 20, 11:29 AM

The issue has been identified and a fix is being implemented

InvestigatingSep 20, 11:24 AM

We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack. Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution. We will provide a follow-up update as soon as new information becomes available.