SSO Login / Intermittent Failure
Update timeline
Resolved
A fix has been implemented and we are monitoring the results.
Identified
We are continuing to work on a fix for this issue.
Identified
The issue has been raised with our downstream vendor (SAP) and are expecting a deployed solution within 24hrs. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
Investigating
We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.