EnterpriseAlumni Status
SSO Login / Intermittent Failure

Started

Resolved

Duration

4 hrs 18 min

Resolvedminor impactVendor link

Update timeline

Resolved

A fix has been implemented and we are monitoring the results.

Identified

We are continuing to work on a fix for this issue.

Identified

The issue has been raised with our downstream vendor (SAP) and are expecting a deployed solution within 24hrs. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.

Investigating

We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.

SSO Login / Intermittent Failure — EnterpriseAlumni Incident Timeline & Status — DevHelm