Major Outage
Started
Resolved
Duration
6 hrs 2 min
Update timeline
Resolved
All systems are operating normally.
Monitoring
All services are operational. Our tech team is monitoring the situation.
Monitoring
Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.
Identified
Our 3rd party cloud provider has identified the issue and is working on a fix.
Investigating
Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved. Alerting functionalities will not be affected, and we do not expect any data loss.