EBANX Status
Payment processing degradation

Started

Resolved

Duration

12 hrs 43 min

Resolvedmajor impactVendor link
Affected:Cash

Update timeline

Resolved

This incident has been resolved.

Monitoring

Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.

Monitoring

Payment method(s): Cash. Country: Bolivia. Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.