Intermittent 5xx Responses on Media APIs — Dolby.io Incident Timeline & Status

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Dolby.io Status

Intermittent 5xx Responses on Media APIs

Started

Oct 29, 10:39 PM UTC

Resolved

Oct 30, 2:04 AM UTC

Duration

3 hrs 25 min

ResolvedVendor link

Affected:Analyze Service Enhance Service Music Mastering Service Transcode Service

Update timeline

ResolvedOct 30, 2:04 AM

This incident has been resolved.

MonitoringOct 30, 12:06 AM

Our cloud provider has confirmed the recovery, and we are actively monitoring the service.

IdentifiedOct 29, 10:53 PM

The issue has been identified and a fix is being implemented.

InvestigatingOct 29, 10:39 PM

We have identified the cause of the intermittent 5xx errors affecting the Dolby.io Media APIs as a cloud provider issue. Some requests may still return HTTP 503, including job submit, job status, and other platform API calls. This is not a full outage, and most requests are succeeding. Customers may retry failed requests.