Docusign Status
Degraded Task Processing and Latency across multiple services (Incident 5576)

Started

Resolved

Duration

13 hrs 34 min

Resolvedminor impactVendor link
Affected:NA11

Update timeline

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Monitoring

We continue to monitor the environment to ensure stability.

Monitoring

We continue to monitor the environment to ensure stability.

Identified

We continue to work to implement a fix for the issue.

Identified

Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

The issue has been identified and we continue our work to implement a fix.

Identified

We have identified the issue and a fix is being implemented.

Investigating

We continue to investigate the issue and additional resources have been engaged.

Investigating

We are continuing to investigate this issue.

Investigating

We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.