Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674) — Docusign Incident Timeline & Status

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Docusign Status

Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

Started

Aug 27, 11:39 PM UTC

Resolved

Aug 28, 1:49 AM UTC

Duration

2 hrs 9 min

Resolvedminor impactVendor link

Affected:AU CA

Update timeline

ResolvedAug 28, 1:49 AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.

MonitoringAug 28, 1:27 AM

A fix has been implemented and we are monitoring the results.

IdentifiedAug 28, 12:25 AM

The issue has been identified and we continue our work to implement a fix.

IdentifiedAug 28, 12:04 AM

We have identified the underlying cause and are working to implement a fix.

InvestigatingAug 27, 11:39 PM

We are investigating delays across the site.