CertCentral: Payments through credit cards are intermittently failing at the payment gateway — DigiCert Incident Timeline & Status

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CertCentral: Payments through credit cards are intermittently failing at the payment gateway

Started

Sep 8, 5:49 AM UTC

Resolved

Sep 8, 7:11 AM UTC

Duration

1 hr 22 min

Resolvedminor impactVendor link

Affected:CertCentral API (Global)CertCentral Console (Global)E-Commerce

Update timeline

ResolvedSep 8, 7:11 AM

Based on our analysis we found that all the legitimate transactions are going through fine and the errors were due to genuine failures.

InvestigatingSep 8, 5:49 AM

We are currently investigating an issue affecting our payment gateway service. Transactions using newly added cards are currently failing, while transactions using existing cards may experience intermittent failures.