Some customers may be experiencing issues with devices. — Dialpad Incident Timeline & Status

Try DevHelm Uptime

Dialpad Status

Some customers may be experiencing issues with devices.

Started

Oct 20, 3:49 PM UTC

Resolved

Oct 20, 9:54 PM UTC

Duration

6 hrs 5 min

Resolvedminor impactVendor link

Affected:Telephony Infrastructure: Inbound Calls Telephony Infrastructure: Outbound Calls

Update timeline

ResolvedOct 20, 9:54 PM

This incident has been resolved.

MonitoringOct 20, 8:22 PM

We've resolved issues for most customers by now.

MonitoringOct 20, 4:38 PM

A fix has been implemented and we are monitoring the results.

InvestigatingOct 20, 3:49 PM

We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.