Investigating degraded calling performance for some EU numbers and destinations — Dialpad Incident Timeline & Status

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Dialpad Status

Investigating degraded calling performance for some EU numbers and destinations

Started

Sep 3, 9:54 AM UTC

Resolved

Sep 3, 10:36 AM UTC

Duration

42 minutes

Resolvedminor impactVendor link

Affected:Application Carrier Networks: Local Numbers Telephony Infrastructure: Inbound Calls Telephony Infrastructure: Outbound Calls

Update timeline

ResolvedSep 3, 10:36 AM

This incident has been resolved.

MonitoringSep 3, 10:27 AM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 3, 10:19 AM

The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.

InvestigatingSep 3, 10:12 AM

We are continuing to investigate this issue.

InvestigatingSep 3, 10:06 AM

We are continuing to investigate this issue.

InvestigatingSep 3, 9:54 AM

We are currently investigating this issue.