Avatar generation is unavailable — Descript Incident Timeline & Status

Avatar generation is unavailable

Started

Sep 4, 1:31 AM UTC

Resolved

Sep 4, 5:17 AM UTC

Duration

3 hrs 46 min

Resolvedcritical impact

Affected:Avatars

Update timeline

ResolvedSep 4, 5:17 AM

This issue is now resolved.

ResolvedSep 4, 5:17 AM

This issue is now resolved.

MonitoringSep 4, 4:46 AM

Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.

InvestigatingSep 4, 1:31 AM

Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.