ControlOne geolocation services degraded — Cytracom Incident Timeline & Status

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Cytracom Status

ControlOne geolocation services degraded

Started

Aug 14, 12:33 PM UTC

Resolved

Aug 14, 2:34 PM UTC

Duration

2 hrs 1 min

Resolvedminor impactVendor link

Affected:ControlOne Management Portal

Update timeline

ResolvedAug 14, 2:34 PM

This incident has been resolved.

MonitoringAug 14, 12:47 PM

A fix has been implemented and we are monitoring the results.

IdentifiedAug 14, 12:33 PM

We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.