ControlOne partial service degradation in the [US-SouthEast ATL] Region — Cytracom Incident Timeline & Status

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Cytracom Status

ControlOne partial service degradation in the [US-SouthEast ATL] Region

Started

Oct 2, 1:27 PM UTC

Resolved

Oct 2, 7:41 PM UTC

Duration

6 hrs 13 min

Resolvedmajor impactVendor link

Affected:US-SouthEast (ATL) Region

Update timeline

ResolvedOct 2, 7:41 PM

This incident has been resolved.

MonitoringOct 2, 2:34 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 2, 1:51 PM

The issue has been identified and a fix is being implemented.

InvestigatingOct 2, 1:27 PM

We have identified an issue causing a partial service degradation for a subset of customers in the [US-SouthEast] region. ControlOne Agents may experience intermittent connectivity or "Retrying" status