ControlOne API + Management Portal increased load times. — Cytracom Incident Timeline & Status

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Cytracom Status

ControlOne API + Management Portal increased load times.

Started

Sep 6, 3:09 AM UTC

Resolved

Sep 6, 5:05 AM UTC

Duration

1 hr 56 min

Resolvedminor impactVendor link

Affected:ControlOne Management Portal

Update timeline

ResolvedSep 6, 5:05 AM

This incident has been resolved.

MonitoringSep 6, 3:39 AM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 6, 3:24 AM

The issue has been identified and a fix is being implemented.

InvestigatingSep 6, 3:09 AM

We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.