UCaaS: Degraded Fax Service — Cytracom Incident Timeline & Status

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Cytracom Status

UCaaS: Degraded Fax Service

Started

Oct 28, 3:10 PM UTC

Ongoing

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Duration

3 hrs 45 min

Monitoringmajor impactVendor link

Affected:Fax Completion

Update timeline

MonitoringOct 28, 5:15 PM

Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.

MonitoringOct 28, 5:06 PM

Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.

InvestigatingOct 28, 3:10 PM

Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved. Outbound faxes and fax management are expected to continue functioning normally.