ControlOne partial service degradation to Cloudflare — Cytracom Incident Timeline & Status

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Cytracom Status

ControlOne partial service degradation to Cloudflare

Started

Oct 27, 1:05 PM UTC

Resolved

Oct 28, 1:42 AM UTC

Duration

12 hrs 36 min

Resolvedminor impactVendor link

Affected:US-MidWest (ORD) Region US-NorthEast (EWR) Region US-NorthWest (SEA) Region US-SouthCentral (DFW) Region US-SouthEast (ATL) Region US-SouthWest (LAX) Region

Update timeline

ResolvedOct 28, 1:42 AM

This incident has been resolved.

MonitoringOct 27, 3:27 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 27, 2:32 PM

The issue has been identified, and a fix is rolling out in stages to all customers.

InvestigatingOct 27, 1:05 PM

We have identified an issue causing a partial service degradation for a subset of customers. ControlOne Bridges and Agents may experience intermittent connectivity failures to sites and applications hosted behind cloudflare https://www.cloudflarestatus.com/incidents/dk2obcyw2aew