Coveo Cloud Status
[All Regions] Salesforce sources update Issues

Started

Resolved

Duration

5 days

Resolvedmajor impactVendor link

Update timeline

Resolved

The service has remained fully operational since the last update. This incident is resolved.

Monitoring

A <a href="https://status.salesforce.com/incidents/20004433">Salesforce service outage</a> impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.

Identified

We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> . If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.

[All Regions] Salesforce sources update Issues — Coveo Cloud Incident Timeline & Status — DevHelm