The Engineering Team has confirmed that Reporting 2.0 is now functioning as expected. This is successfully resolved. Thank you for your patience and understanding!

Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones. When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.

**Incident Summary** On October 12, 2026, an issue was identified in the FRA Production environment affecting Reporting functionality. Users experienced performance degradation, with some Reporting pages taking longer than expected to load or failing to load successfully. **Customer Impact** Users accessing Reporting functionality in the FRA Production environment experienced delays and intermittent issues loading Reporting pages. This affected the overall user experience and temporarily limited access to reporting information. **Root Cause Analysis** The issue was attributed to a known metadata-related problem affecting the loading of Reporting pages. This impacted the ability of the Reporting functionality to load and respond as expected. **Resolution** The hotfix addressing the metadata-related issue has been successfully deployed to the FRA Production environment. Following the deployment, Reporting functionality has recovered and is currently operating as expected, with no further issues reported. **Preventive Measures** The hotfix addressing the metadata-related issue has been implemented in the FRA Production environment to prevent recurrence.