Emails not processed on FRA SL1 — Cornerstone Incident Timeline & Status

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Cornerstone Status

Emails not processed on FRA SL1

Started

Sep 14, 2:09 PM UTC

Resolved

Sep 14, 6:06 PM UTC

Duration

3 hrs 56 min

Resolvedmajor impactVendor link

Affected:Response Time

Update timeline

ResolvedSep 14, 6:06 PM

This incident has been resolved.

MonitoringSep 14, 3:58 PM

A fix has been implemented, and the queues are no longer stuck. However, it will take some time to clear the backlog. We are continuing to monitor the queue.

IdentifiedSep 14, 2:09 PM

The issue has been identified and engineering is working on restoring the service.