Data Delay for SEI App customers — Convivastatus Incident Timeline & Status

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Convivastatus Status

Data Delay for SEI App customers

Started

Oct 25, 9:09 PM UTC

Resolved

Oct 25, 11:48 PM UTC

Duration

2 hrs 38 min

Resolvedminor impactVendor link

Affected:Alerts Historical Real-Time

Update timeline

ResolvedOct 25, 11:48 PM

This incident has been resolved.

MonitoringOct 25, 10:45 PM

We are continuing to monitor for any further issues.

MonitoringOct 25, 10:07 PM

Update: SEI App real-time data processing has caught up and real-time charts and App AI Alerts are back to normal. Our team is reviewing historical data from the affected window (starting ~20:15 UTC) and will repair any remaining gaps. SEI Video was not affected. We'll share a final update once that's complete.

IdentifiedOct 25, 9:38 PM

The issue has been identified and a fix is being implemented.

InvestigatingOct 25, 9:09 PM

We are currently looking into an issue impacting All App customers, resulting in data delay and dips. Our team is currently focused on mitigating the issue.