Investigating Issue Impacting Conga Platform - EU region — Conga Incident Timeline & Status

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Conga Status

Investigating Issue Impacting Conga Platform - EU region

Started

Oct 12, 8:57 AM UTC

Resolved

Oct 12, 1:54 PM UTC

Duration

4 hrs 57 min

Resolvedmajor impactVendor link

Affected:CPQ Administration Service - EU CPQ Assets Service - EU CPQ Catalog Service - EU CPQ Config Service - EU CPQ Order Service - EU CPQ Pricing Service - EU CPQ Quote Service - EU CPQ Renewals Service - EU Composer API - EU Conga Batch - EU Conga CLM - EU Conga Composer - EU Conga Sign - EU Conga Trigger - EU Discovery AI - EU High Volume Merge - EU Login & Authentication - EU Merge Service - EU X-Author for Contracts - EU

Update timeline

ResolvedOct 12, 1:54 PM

The issue impacting Conga Platform EU has been fully resolved and all affected systems have returned to normal operation.

MonitoringOct 12, 9:22 AM

We are continuing to monitor for any further issues.

MonitoringOct 12, 9:20 AM

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Users should see performance returning to normal.

InvestigatingOct 12, 9:00 AM

We are continuing to investigate this issue.

InvestigatingOct 12, 8:57 AM

We are currently investigating reports login issues affecting Conga Platform within the EU region. Customers may experience login errors while accessing the conga platform application. We will provide further updates as they are available.