Degraded performance on CommCare HQ
Started
Resolved
Duration
1 hr 6 min
Affected:App Release ManagementApp Release ManagementApp Release ManagementBulk Case ImportBulk Case ImportBulk Case ImportCore FunctionalityCore FunctionalityCore FunctionalityForm BuilderForm BuilderForm BuilderProject ReportingProject ReportingProject ReportingUser ManagementUser ManagementUser ManagementWeb AppsWeb AppsWeb Apps
Update timeline
Resolved
The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.
Identified
We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.