MSC - Agent Inbox - Possible issue with attaching PDF files — CM.com Incident Timeline & Status

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CM.com Status

MSC - Agent Inbox - Possible issue with attaching PDF files

Started

Aug 19, 1:48 PM UTC

Resolved

Aug 19, 2:43 PM UTC

Duration

55 minutes

Resolvedminor impactVendor link

Affected:Agent Inbox

Update timeline

ResolvedAug 19, 2:43 PM

This incident has been resolved.

MonitoringAug 19, 2:02 PM

A fix has been implemented and we are monitoring the results.

InvestigatingAug 19, 1:48 PM

We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.