Delays in Addressbook syncs between CDP and Addressbook — CM.com Incident Timeline & Status

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CM.com Status

Delays in Addressbook syncs between CDP and Addressbook

Started

Oct 13, 11:58 AM UTC

Resolved

Oct 13, 4:19 PM UTC

Duration

4 hrs 21 min

ResolvedVendor link

Affected:Address Book Customer Data Platform

Update timeline

ResolvedOct 13, 4:19 PM

This incident has been resolved.

MonitoringOct 13, 1:19 PM

A fix has been implemented and we are monitoring the results.

InvestigatingOct 13, 11:58 AM

We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.