This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented by Salesforce Team.

We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases. For any urgent issues or immediate assistance, please contact our Support team through the available Support Hotline numbers: https://www.ibm.com/support/pages/apptio-support-hotline-numbers?view=full