This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

At 6:30 am EDT, we experienced an outage on a database node as a result of an automated failover on a redundant node. This outage is affecting all customers and is currently preventing write and search operations on our cloud platform. All prediction operations continue to function normally. Our team is working diligently with our service provider to restore service. In the meantime, we will continue to keep you updated as we restore our systems. We understand the impact this is potentially having on some customers. Please be assured we are doing everything within our power to resolve this incident as soon as possible.

We are working through a database issue that is affecting all queries.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.