Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone United Kingdom — Ciptex Incident Timeline & Status

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Ciptex Status

Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone United Kingdom

Started

Sep 28, 10:46 AM UTC

Resolved

Sep 29, 3:42 AM UTC

Duration

16 hrs 55 min

Resolvedminor impactVendor link

Affected:Twilio Voice, Europe

Update timeline

ResolvedSep 29, 3:42 AM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MonitoringSep 28, 10:53 PM

We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

MonitoringSep 28, 10:27 PM

We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

InvestigatingSep 28, 7:59 PM

Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 8 hours or as soon as more information becomes available.

InvestigatingSep 28, 2:15 PM

Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 4 hours or as soon as more information becomes available.

InvestigatingSep 28, 12:24 PM

Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 2 hours or as soon as more information becomes available.

InvestigatingSep 28, 10:48 AM

Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.

InvestigatingSep 28, 10:46 AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.