Degraded Performance — Chowly Incident Timeline & Status

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Chowly Status

Degraded Performance

Started

Aug 5, 10:32 PM UTC

Resolved

Aug 5, 10:55 PM UTC

Duration

22 minutes

ResolvedVendor link

Affected:Brink Chowly Online Ordering Clover Dejeuner Doordash Grubhub Micros3700 NCR Aloha Restaurant Control Center Revel Speedline Spoton Square Toast Uber Upserve

Update timeline

ResolvedAug 5, 10:55 PM

This incident has been resolved.

InvestigatingAug 5, 10:47 PM

We are cotinuing investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

InvestigatingAug 5, 10:34 PM

We are continuing to investigate this issue.

InvestigatingAug 5, 10:34 PM

We are continuing to investigate this issue.

InvestigatingAug 5, 10:32 PM

We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.