Issues in Receiving Messages for Some WhatsApp Channels — ChatDaddy Incident Timeline & Status

Try DevHelm Uptime

ChatDaddy Status

Issues in Receiving Messages for Some WhatsApp Channels

Started

Mar 21, 1:35 PM UTC

Resolved

Mar 21, 2:10 PM UTC

Duration

35 minutes

Postmortemminor impactVendor link

Affected:Instant Messaging Service

Update timeline

ResolvedMar 21, 2:10 PM

This incident has been resolved.

MonitoringMar 21, 1:57 PM

A fix has been implemented and we are monitoring the results.

InvestigatingMar 21, 1:35 PM

Some channels have problems receiving messages. We've found the cause, and are actively resolving it

Postmortem—

We found the issue to be in an internal update relating to Meta AI chats. The issue has been resolved & an alarm put in place to catch similar issues quicker.