Channel.io Status
Temporary Unavailability of CoS and Notebook for Channel Talk Default Data

Started

Resolved

Duration

11 hrs 47 min

Resolvedmajor impactVendor link

Update timeline

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Investigating

CoS and Notebook are temporarily unavailable exclusively for data provided by default in Channel Talk. As a result, CoS and Notebook features using data such as user, userchat, events, and manager, as well as orders, cart_items, and products data from the Cafe24 app, are not functioning properly. - Notebooks already built with the relevant data will only display data prior to 8:00 PM UTC+9. - Default consultation statistics, Custom Reports, and CoS/Notebook analyses using custom-integrated data are unaffected. - Cafe24 app functions and task executions are also unaffected. - We will provide further notice upon completion of maintenance. We sincerely apologize for the inconvenience.

Temporary Unavailability of CoS and Notebook for Channel Talk Default Data — Channel.io Incident Timeline & Status — DevHelm