Catalyst Status
Salesforce integration syncs interrupted

Started

Resolved

Duration

5 days

Resolvedminor impactVendor link
Affected:Website

Update timeline

Resolved

This incident has been resolved.

Identified

The new field mappings are now working, and we plan to backfill anything created during the downtime.

Identified

Salesforce and Pendo syncing are both now operational, but we are working on a fix for new Salesforce field mappings.

Identified

Scheduled salesforce syncs have resumed, Pendo syncs are still not operational

Identified

We are continuing to work on a fix for this issue.

Identified

Currently our scheduled Salesforce syncs and our Pendo syncs are not operational. For Salesforce, any updates that come through push topic events are still successful as are syncs of team member fields. We are investigating this and are looking to resolve shortly.

Salesforce integration syncs interrupted — Catalyst Incident Timeline & Status — DevHelm