Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access — Calix Incident Timeline & Status

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Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access

Started

Sep 24, 3:22 PM UTC

Resolved

Sep 24, 4:42 PM UTC

Duration

1 hr 19 min

Resolvedcritical impactVendor link

Affected:Calix Deployment Cloud Calix Engagement Cloud Calix Operations Cloud Calix Service Cloud Calix Service Cloud API Endpoint Mapping API Traffic Usage API

Update timeline

ResolvedSep 24, 4:42 PM

This incident has been resolved.

MonitoringSep 24, 3:40 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 24, 3:23 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 24, 3:22 PM

We are currently investigating reports of issues with Calix Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001IesSpKAJ