[Incident] Extended Algorithm Maintenance — Presence dashboards/APIs delayed Status: RESOLVED (Monitoring) Severity: Major | Regions: Global (impact primarily APAC, EMEA) | Components: Algorithm Server, Dashboard, Presence API Scheduled algorithm server maintenance intended for off-hours (EST) has been extended longer than expected, overlapping with APAC business hours. During this period, Presence dashboards and APIs showed delayed data refreshes. No data was lost; historical data will be fully backfilled.