Route Optimization delays and failures
Started
Resolved
Duration
12 hrs 6 min
Affected:API / Integrations (EU2-GCP)API / Integrations (EU3-GCP)API / Integrations (US2-GCP)API / Integrations (US3-GCP)API / Integrations (US4-GCP)Access / Authentication (EU2-GCP)Access / Authentication (EU3-GCP)Access / Authentication (US2-GCP)Access / Authentication (US3-GCP)Access / Authentication (US4-GCP)Billing Page (EU2 - GCP)Billing Page (EU3-GCP)Billing Page (US2 - GCP)Billing Page (US3 - GCP)Billing Page (US4-GCP)Customer Experience (EU3-GCP)Customer Experience (EU2-GCP)Customer Experience (US2-GCP)Customer Experience (US3-GCP)Customer Experience (US4-GCP)Delivery Partners (EU2-GCP)Delivery Partners (EU3-GCP)Delivery Partners (US2-GCP)Delivery Partners (US3-GCP)Delivery Partners (US4-GCP)Dispatch Interface / Dashboard (EU2-GCP)Dispatch Interface / Dashboard (EU3-GCP)Dispatch Interface / Dashboard (US2-GCP)Dispatch Interface / Dashboard (US3-GCP)Dispatch Interface / Dashboard (US4-GCP)Driver App (EU2-GCP)Driver App (EU3-GCP)Driver App (US2-GCP)Driver App (US3-GCP)Driver App (US4-GCP)Geolocation / Tracking (EU2-GCP)Geolocation / Tracking (EU3-GCP)Geolocation / Tracking (US2-GCP)Geolocation / Tracking (US3-GCP)Geolocation / Tracking (US4-GCP)Infrastructure (EU2-GCP)Infrastructure (EU3-GCP)Infrastructure (US2-GCP)Infrastructure (US3-GCP)Infrastructure (US4-GCP)Inventory (EU2-GCP)Inventory (EU3-GCP)Inventory (US2-GCP)Inventory (US3-GCP)Inventory (US4-GCP)Notifications (EU2-GCP)Notifications (EU3-GCP)Notifications (US2-GCP)Notifications (US3-GCP)Notifications (US4-GCP)Planning / Optimization (EU2-GCP)Planning / Optimization (EU3-GCP)Planning / Optimization (US2-GCP)Planning / Optimization (US3-GCP)Planning / Optimization (US4-GCP)Reporting (EU2-GCP)Reporting (EU3-GCP)Reporting (US2-GCP)Reporting (US3-GCP)Reporting (US4-GCP)
Update timeline
Resolved
This incident has been resolved.
Monitoring
Quote requests and route optimization are being processed within normal response times in our US2 environment. We’re continuing to monitor performance to ensure it remains stable.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
The issue has been traced to a zonal networking incident at our cloud provider, Google Cloud (GCP). Our production infrastructure runs across multiple zones, which allowed the service to recover. We continue to monitor closely while our cloud provider works to fully resolve the underlying issue.
Investigating
We are continuing to investigate this issue.
Investigating
We are investigating an issue affecting Route Optimization across all regions.